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The Client Journey

Here’s your Client Journey, or what we refer to as the “Method to Your Success”.

From our first chat, to the day you settle, you’ll always know what’s happening, what’s coming up, and what we’re working on behind the scenes.

It’s your straight-talking steps that make it clear, easy and even a little satisfying to refer to. Think of it like your finance GPS, minus the wrong turns or annoying voice.

We want this to be a simple, tailored and special lending experience for you. If you ever have a question, or need to double check anything, just ask.

Method to your success:

From our first chat to well after settlement. Here's what happens at each stage, so you always know where you stand and what comes next.

  • Step 1: Meet & Get to know you

    The start of your journey: we’re excited to meet you and understand your needs. We then must obtain important documents and information from you.

    Data integrity & your privacy is very important to us so we use encrypted platforms and two-factor authentication methods to keep your financial information we need, safe.

  • A two-story white house with black roof accents and a red front door, surrounded by green trees and grass, with a driveway where a car is parked and a woman is walking nearby. A cyclist is riding past on the road in front of the house.

    Step 2: Assess & Negotiate

    Using our experience, technology, and relationships across the 30+ lenders we have available, to assess your financial circumstances and negotiate terms that are in your best interest.

  • People reviewing architectural blueprints and technical drawings on a table, with drawing tools and measurement rulers.

    Step 3: Recommendation

    Now that your assessment and negotiation are complete, we'll give you our detailed recommendation: the 3 lenders best suited to you. Together, we'll choose the one that's in your best interest to proceed with.

  • A scenic view of a green hillside with a house, overlooking a valley with a river and mountains in the distance. Overlaid text says, "Let's explore the potential possibilities!"

    Step 4: Application Lodged

    Exciting times here! We will now submit your application to the chosen lender and keep you up to date with the progress, hoping to obtain approval for you shortly.

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    Step 5: Conditional or Pre-Approval

    Great news if you're buying, because it means the lender has fully assessed your financial circumstances. Happy house hunting! If you're refinancing, the lender is all but comfortable with your application, subject to an additional document or explanation. It means you're all but approved.

  • Simple line drawing of a money bag with a dollar sign on it.

    Step 6: Unconditional Approval / Settlement Preparation

    The fun part and most rewarding for us, you’re getting the money!

    We’re extremely happy at this point with the outcome and the next steps are for us to sign contracts with you.

  • White outline of an envelope icon on a black background.

    Step 7: Confirmation / Settlement

    Congratulations are in order!

    This is the day when your approved money has been distributed to your chosen destination and if it’s a purchase, it means you’re getting the keys on this day.

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    Step 8: Post Settlement

    Once you've settled, we make sure everything is set up correctly, including your repayments, accounts and rates.

    Then we review your loan every 6 months, making sure you're always on terms that are in your best interest and negotiating with your lender on your behalf, so you don't have to.

The Black & White Finance process in 59 seconds

Applying for finance should be black and white for you.

To start this journey, please click below.

We can’t wait to meet you and help you with your loan.

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